Returns & Exchanges

At Casa Dulce, we take pride in the quality of our artisanal treats; however, due to the perishable nature of our food products, returns are generally not accepted unless the item arrives damaged or incorrect. If you experience an issue with your order, please contact our support team within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately check your package for any signs of transit damage or missing items to ensure eligibility for a claim.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photographs of the damaged product or incorrect shipment.

• 3.
  Review Process

  Our quality assurance team will review your submission within 2 business days to determine if a replacement or refund is appropriate.

• 4.
  Resolution

  Once approved, we will either ship a fresh replacement at no additional cost or issue a full refund to your original payment method.